RETURNS, EXCHANGE & CANCELLATIONS

At Culture Kraft, we are dedicated to provide you with exceptional quality handcrafted products, ensuring your satisfaction with every purchase. We provide comprehensive product descriptions, images, and dimensions to help you make an informed decision before purchasing. 

However, we do understand that sometimes a product may not meet your expectations. To ensure a smooth shopping experience, we have outlined our return and exchange policy below.

 

EXCHANGE & RETURN POLICY

  • We offer easy returns and exchanges within 7 days of delivery.
  • A free of cost return pickup facility from your shipping address will be available.
  • No returns on products bought on sale, or any promotional offer/discount. Although they are eligible for size exchange (subject to availability), at a fee of INR 100 towards the shipping cost.
  • Customised or made-to-order products are not eligible for exchange & return.
  • For all returns, a credit note for the full amount will be issued, with a validity of 1 year from the date of issue. We do not offer cash refunds.

 

EXCHANGE & RETURN PROCESS

  • To raise a request, please email us at support@culturekraft.in or Whatsapp at +91 9004255183
  • We will initiate a free of cost return pickup from your shipping address within 48 hours of receiving the request.
  • The product must be unused and in the same condition as purchased, in its original packaging along with original labels and tags.
  • A used, washed or damaged/ tampered product will not be eligible for return or exchange.
  • After a thorough quality check at our facility, we will process the return/exchange.
  • Usually, it takes 7 to 10 business days to complete the exchange or return request.

 

REFUND PROCESS

  • We issue a credit note for the full amount against all returns. We do not offer cash refunds.
  • Credit note has a validity of 1 year from the date of issue.
  • Shipping fees, COD charges, and gift services (if any) are non-refundable.
  • There is no reverse shipping fee on return requests.
  • Although, for an exchange request there is a nominal fee of INR 100 towards shipping cost of the replacement product.

 

SALE / PROMOTIONAL OFFER

  • We are unable to accept returns on products bought on sale or any promotional offer/discount.
  • However, these products are eligible for size exchange (subject to availability), at a fee of INR 100 towards the shipping cost.
  • In case of an unavailability of the replacement size, we will issue a credit note with validity of 1 year from the date of issue.

 

DAMAGED OR MISSING PRODUCTS

  • If you find the package to be tampered with, please do not accept the delivery. 
  • A damaged or missing product claim must be raised within 48 hours of receiving the order.
  • To make a claim, please contact us via email at support@culturekraft.in or Whatsapp at +91 9004255183.
  • Please mention your order number, detailed description of the issue, and provide pictures of the product and the delivery parcel it was received in.
  • We will assess the issue and get back to you with a solution within 24 hours of receiving your request. 
  • We are unable to accept any claim made after 48 hours of receiving the order.

 

CANCELLATIONS

  • Cancellation request will be accepted within 12 hours of placing the order. To raise a request, please contact us via email at support@culturekraft.in or Whatsapp at +91 9004255183.
  • We cannot process any cancellation requests made after 12 hours.
  • Customised products are made to order and cannot be cancelled.
  • Full refund amount for cancelled order shall be transferred back to the original source of payment within 3 to 5 working days after receiving the request.

 

PLEASE NOTE

  • All queries will be addressed between Monday to Saturday, 10:30am-5:30pm
  • We cannot help you on Instagram DM or Facebook Message for any order related query.
  • We request you to keep all your communication with us either through email or on WhatsApp for all your order related queries. 

 

SPECIAL NOTE

There may be errors in the prices, descriptions or images of certain products, and we reserve the right to restrict orders of those items.

 

Click Here for Shipping Policy